There are a few common reasons for this:
Please follow these steps to check if your emailAttacher account is working:
If your test did not succeed then you should check to see if you received an email back from emailAttacher indicating that the attach was requested by an unauthorized user. You may need to check your spam/junk folder. If you find that email then you need to try your test again and in step 3 ensure you are sending from the email address that emailAttacher knows to be authorized.
Yes, but not in the manner you can expect from typically-priced apps. It’s offered as a solution that works for almost everyone, with some exceptions. If you run in to an exception please check this page first before submitting the issue to support@emailattacher.com . Our support process puts first priority on widely-impacting issues caused by changes in Infusionsoft or in Internet email services.
There are techniques to accomplish that but it violates the intended purpose of emailAttacher. emailAttacher is to be used only for emails you manually send. It is not for emails you send via automation.
If we detect your emailAttacher account is abusing this purpose your account is subject to cancellation.
Yes, if you put your Attacher Address on the TO line of your email to send the email directly to emailAttacher rather than to a contact then emailAttacher will process your email message differently. It will look for the address of your contact at the end of the Subject: line of your email and will use that address to find the contact in Infusionsoft to attach your email message to.
This can be very handy in the following scenarios:
Yes, emailAttacher will look for the contact in Infusionsoft using the Email 1, Email 2 and Email 3 fields.
No, all authorized senders will use the same single Attacher address you were assigned when you first signed up for emailAttacher. Even though all senders use the same Attacher address emailAttacher can still associate the attached email with the correct ‘from’ address.
Currently, emailAttacher does not attempt to archive your email attachments. The email itself will be attached but not the associated attachments.
If you believe handling attachments would be highly useful for your purposes please use the contact form and send us a message letting us know that.
If you have a file, for example a PowerPoint file, you want to archive to a contact record then you should upload it to the filebox for that contact.
The email may have been too large. emailAttacher will not process an email larger than 100 MB. Although that is a very high limit it can be reached by including very large attachments on the email. If your email exceeds the size limit it will not be attached and no failure notification will be returned.
No. It can be either on the CC or BCC lines. However, it’s not useful to expose the Attacher Address to your email recipients – it could confuse them into believing it is an email address they should care about. That’s why the BCC line is always the best place to place your Attacher Address when you send an email.
If you put your Attacher Address on the TO line of your email to send the email directly to emailAttacher rather than to a contact then emailAttacher will process your email message differently. It will look for the address of your contact at the end of the Subject: line of your email and will use that address to find the contact in Infusionsoft to attach your email message to. This is called the Direct Attach method.
No.
No.
There are a few solutions for this, depending on your email client. You can search for instructions on Google – do a search for the name of your client followed by ‘auto bcc’. For example:
Note that any solution which “auto-forwards” your email won’t work, since it won’t include the intended recipient(s) on the To: address line and therefore emailAttacher won’t know which contact record to attach it to. You must put your Attacher address on the Bcc: or Cc: line of your email.
No. emailAttacher has built-in security to thwart that scenario. Only people you authorize as valid senders can use your Attacher Address. And it is not possible for someone to masquerade as one of your valid senders.
Infusionsoft restricts the content of emails that can be attached to the email history. emailAttacher attempts to strip illegal characters from your emails but is not always successful in catching characters that Infusionsoft does not accept. When you receive this response it means your email message contains illegal characters that were not caught by emailAttacher and caused Infusionsoft to reject the attachment.
As a work-around, you can try copy-pasting the important portions of the content body of the failing email into a new email message and sending it directly to emailAttacher using the Direct Attach method.
Email open tracking requires the placement of a special hidden tracking pixel in the email body. HTML Emails sent from Infusionsoft include a tracking pixel and Infusionsoft can then track opens of the email message. Emails you send from your personal email account and attach using emailAttacher cannot include an Infusionsoft tracking pixel, and email open tracking is not enabled for them.
Yes, if you have a paid emailAttacher subscription. This does not work for free accounts.
Attaching a Tag is an option when you use the Direct Attach method for attaching an email and is not available with the BCC Attach method.
To apply one or more tags to every contact that an email is attached to please follow these steps:
emailAttacher will find the tag IDs and apply those tags to every contact it attaches the email to.
See the following image for an example. The Attacher address is underlined in red, the address of the contact this email will be attached to is underlined in blue, and a set of 4 tag IDs that will be applied to the contact is underlined in green:
You may also be able to accomplish your purpose using the API Goal feature described in another FAQ below.
emailAttacher only looks for numbers on the Subject: line that occur after the first email address it finds on the Subject: line. So if the original Subject: line of the email included a number it will be ignored because you will add the contact’s email address after it. However, if the original Subject: line included an email address followed by a number, then those items will be interpreted by emailAttacher to be a Contact’s address and a tag to be applied.
Yes, for accounts with a paid subscription, when emailAttacher attaches an email to a Contact Record it will also trigger an Infusionsoft Campaign Builder API Goal, configured as follows:
When you configure your API Goal you must follow the exact capitalization shown above. Use copy-paste to avoid mistakes.
You can use that API Goal to trigger any automation in Infusionsoft that you want, for example, apply a tag or fill a date into a custom field.
No, only one emailAttacher account per Infusionsoft account is allowed.
No, your emailAttacher account is closely tied to the email address you signed up with, and you are not allowed to use the same email address to sign up for another emailAttacher account.
No, all authorized senders will use the same single Attacher address you were assigned when you first signed up for emailAttacher. Even though all senders use the same Attacher address emailAttacher can still associate the attached email with the correct ‘from’ address.
Yes, you can change your authorized sender to be any email address you want.
If you are using a paid version of emailAttacher then you only need to add your full list of authorized senders in the form available when you login to your account. The emailAttacher system will count your authorized senders and adjust your subscription, up or down, accordingly.
If you have a free version then you will not be able to add additional authorized senders.
The Infusionsoft Sync App attaches emails sent from a gmail account. It can also sync Infusionsoft appointments to Google Calendar. Also, the Infusionsoft Sync App will archive your email attachments in a cloud-based archive system.
emailAttacher attaches emails sent from any email service. And currently it does not archive email attachments.
Also, emailAttacher lets you send an email directly to it, so you can attach an email to a contact record without sending it to the contact.
The Outlook Sync App is an Outlook plug-in you install into Outlook on your PC. It will then archive your emails to the contact records in your Infusionsoft account.
emailAttacher is a cloud solution and does not require anything to be installed on your PC. So, it is also compatible with Macs, iPads, Android Tablets, smart phones, and any other device that can send emails. And in addition to Outlook, it attaches emails sent from any email service.
Also, emailAttacher lets you send an email directly to it, so you can attach an email to a contact record without sending it to the contact.